Dear Manager,
I am writing to say something good about one of your drivers, Mr. Chen, who drives the number 12 bus along Pacific Road.
Last Tuesday an elderly woman dropped her purse as she stepped off. Mr. Chen stopped the bus, ran after her in the rain, and handed it back before a single passenger complained about the delay.
He treats everyone with the same courtesy, and in the two years I have taken his bus he has never once been rude, even when the traffic is terrible.
Drivers hear about their mistakes often enough. I hope someone will also tell Mr. Chen that his passengers notice his goodness.
Yours sincerely,
Amy Ho
敬啟者：
我寫這封信是想稱讚貴公司的一位司機，也就是行駛太平洋路十二路公車的陳先生。
上週二有位年長的女士下車時掉了錢包。陳先生停下車，冒著雨追上去，在還沒有任何乘客抱怨誤點之前就把錢包交還給她。
他以同樣的禮貌對待每一個人；我搭他的車兩年來，即使塞車再嚴重，他也從沒有一次態度粗魯。
司機聽到自己的錯誤已經夠多了。我希望也有人告訴陳先生，乘客們都看見了他的善良。
敬祝安好
何艾咪
Green Park Library needs ten new volunteers.
You will read picture books to children aged four to seven. We ask you to commit to at least eight Saturdays, because young listeners need familiar faces. Bold or shy, young or old, everyone is welcome, but please be reliable.
Call 02-8899-1234 or leave your name at the front desk.
綠園圖書館徵求十位新志工。
你將為四到七歲的孩子朗讀繪本。我們希望你答應至少來八個週六，因為年幼的聽眾需要熟悉的面孔。大膽或害羞、年輕或年長，我們都歡迎，但請務必可靠守信。
請電洽 02-8899-1234 或到服務台留下姓名。
Is a bold voice the mark of a good leader? A team in Canada followed forty small companies for three years. The loudest managers won attention early, but the firms that grew fastest were run by quiet people who listened more than they spoke.
These leaders shared three habits. They admitted their mistakes in public, they praised staff by name, and they kept small promises, such as answering an email on the same day.
The study does not claim that a coward makes a good boss. Courage and discipline are still needed. What it suggests is that modesty and courage can live in the same person.
大聲說話就是好領導者的特徵嗎？加拿大一個團隊追蹤了四十家小公司三年。最大聲的主管一開始最受注目，但成長最快的公司卻是由聽得比說得多的安靜之人所帶領。
這些領導者有三個共同習慣：公開承認自己的錯誤、點名稱讚員工，以及信守小承諾，例如當天就回覆電子郵件。
這項研究並不是說懦夫能當好老闆，勇氣與紀律仍然是必要的。它想說的是，謙虛和勇氣可以並存於同一個人身上。
A parenting magazine asked 600 parents which quality they most want to pass on to their children.
| Quality | Fathers | Mothers |
|---|---|---|
| Honesty | 36% | 34% |
| Patience | 16% | 27% |
| Diligence | 33% | 18% |
| Courtesy | 15% | 21% |
Half of the parents had more than one child. Each parent chose one quality only. The survey was carried out online last autumn.
某親職雜誌詢問六百位家長，最想把哪一項特質傳給孩子。
| 特質 | 父親 | 母親 |
|---|---|---|
| 誠實 | 36% | 34% |
| 耐心 | 16% | 27% |
| 勤奮 | 33% | 18% |
| 禮貌 | 15% | 21% |
受訪家長中有一半育有一個以上的孩子。每位家長只選一項。這項調查於去年秋天以線上方式進行。